What is Marin County’s Telephone Emergency Notification System (TENS) used for?
- The emergency notification system’s primary purpose is to advise you of any situation occurring or about to occur that threatens harm to life and/or property or is deemed dangerous by officials. This may include, but is certainly not limited to, extreme weather, natural or man-made disasters, crime, pandemics, hazardous materials incidents, and missing persons.
What, if any, of my contact information do you already have in the current telephone emergency notification system for me?
- The Marin County’s Telephone Emergency Notification System uses listed and unlisted/blocked landline numbers provided by AT&T and Verizon.
Why am I being asked to use the Self Registration Portal?
- Many people no longer use landlines and/or rely on their cellular phones or VoIP phones. If you live, work, or go to school in Marin County and are over 18 years old, you may now register your cellular phone number (to receive calls and/or texts), email address, or VoIP (Voice over Internet Protocol) phone number on our secure portal to be contacted in an emergency affecting your Marin County geographic location.
What if I work in Marin County, but don’t live there, can I register to be notified of emergencies that may affect my workplace address? Or may I register my child’s school in Marin if I don’t live there?
- Yes. When self-registering, simply put the Marin address. You may list up to two cellular phone numbers and one VoIP number to receive emergency notifications for emergencies happening in that area.
- Remember that each geographic address requires a unique primary email address not previously registered as the primary email address for another geographic location.
Can I register more than one address?
- Yes, but you must sign up using a different primary email address. The primary email address is your unique identifier. You can only attribute one street address to a primary email address. Of course, for each location (and therefore for each primary email address), you may list up to two cellular phone numbers and one VoIP number.
- If you listed a primary email address and a secondary email address on one location, you may use the secondary email address as your primary email address for a new location.
Can I create a unique user name?
- No, by default the system uses your email as your User Name.
- The system will not allow you enter or modify the User Name.
Do I have to pay for this service?
- Marin County provides this critical service free of charge to enhance public safety. However, receiving a call on your cellular phone may deduct minutes from your cell phone plan. Calls will typically be less than two minutes.
- Standard message and data rates may apply to each text message sent or received and other charges may apply as defined in your wireless service rate plan. (Please contact your Wireless Carrier for pricing plans and details). You may receive up to thirty SMS message alerts per month.
What is the web address to the Self-Registration Portal?
- The Self Registration Portal URL is https://tens.onthealert.com